Resume
Work
Experience
2022 - 2024
FIT Coordinator
Specialized in providing personalized quotations and managing bookings for international tour operators.
2020 - 2022
Loyalty Assistant
Actively supported the marketing team by contributing to the design of creative promotional materials and assisting in copywriting for campaigns to boost customer engagement and improve the loyalty program.
2019 - 2021
Central Reservations Sales & Service Agent
Managed and processed numerous reservation inquiries while maintaining a high level of professionalism and confidentiality, particularly when handling sensitive guest information.
2018 - 2019
Front Desk & Bell Person
Hybrid worker taking on the task of both a bell person and a front desk agent. Welcomed guests into a warm and friendly atmosphere, ensuring a positive experience. Providing seamless support for events by setting up and breaking down event spaces.
Education
2015 - 2017
British Columbia Institute of Technology | Marketing Management Diploma, Tourism & Hospitality
Courses taken: Marketing & Sales, Communications, Computer Applications, Event Management. and Travel & Tour Management
Completed courses that equipped me with a well-rounded foundation for professional success. Through hands-on experiences, I’ve developed practical skills directly applicable to the workforce. I’ve actively participated in FAM tours and industry events, further enhancing my expertise and networking capabilities.
Skills
& Expertise
-
Technical Skills:
Adobe Suite, website development, photo and video editing, Microsoft Office (Word, Excel, PowerPoint, Outlook, Teams), Canva, AI
-
Marketing Skills:
Social media management, market research, analytics, creative content creation, event planning, copy writing
-
Soft Skills:
Team collaboration, leadership, organization, time management, attention to detail, problem-solving, adaptability, customer service, strong writing and verbal communication
Certificates
-
Google Digital Marketing and E-Commerce Professional Certificate | November 2024
-
Google – Satisfaction Guaranteed: Develop Customer Loyalty Online | November 2024
-
Google – Attract and Engage Customers with Digital Marketing | October 2024
-
Google – Think Outside the Inbox: Email Marketing | October 2024
-
Google – Assess for Success: Marketing Analytics and Measurement | October 2024